Level Up Your Life Coaching (Fenyk Enterprises LLC) Service Terms
The terms and conditions below apply to all coaching provided by Level Up Your Life Coaching (“the Coach”) to any individual or organization (“the Client”) and constitute the contract for the service to be provided by the Coach for the Client.
The term ‘coaching’ covers career coaching, leadership training and coaching, life coaching, personal coaching, health and wellness and money coaching for Clients and where applicable includes mentoring or supervision services provided by the Coach or others. In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described in the specifically purchased program and summarized below and in accordance with the terms and conditions set out below.
The Client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client). The date that the first paid coaching session takes place shall be deemed the start date for the service. Participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions.
Terms and Conditions Format of Sessions
Telephone coaching sessions or other format as agreed. Unless otherwise agreed, the Client is responsible for logging or dialing into the call with the Coach at scheduled/agreed time. The Coach is responsible for ensuring that she is available for consultation at the agreed time.
Length of Each Session
As agreed between The Coach and the Client according to the purchased program.
Fee
In accordance with the purchased program.
Program Upgrades/Additional Sessions
The Coach and the Client may decide that a different coaching package/program may be to the benefit of the Client. These terms and conditions will apply to any additional programs or upgrade in programs so provided and the fee adjusted accordingly.
Variation of Terms and Conditions. Dates and Times of Sessions
The date and time of the first session and any subsequent session will be agreed between the Coach and the Client by phone or email and confirmed by the Coach by email. Sessions can only be rescheduled in accordance with the section in these terms and conditions headed Rescheduling Sessions.
Payment Terms Fees can be paid online by debit or credit card or by bank transfer using the link provided on the invoice
Where receipts are requested by the Client, they will be sent by e-mail unless otherwise requested. Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.
Refund Policy
Level Up Your Life Coaching has no overarching refund policy as a way of honoring the Client’s commitment to personal development, informed decision-making, and accountability. Any program-specific refund policy will be described within the parameters of a specific program.
Between Sessions
The Coach may assign the Client “homework” (tasks or exercises) to complete between coaching sessions. There is no obligation on the Client to complete these items of ‘homework’, but not doing so may slow the Client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. Depending on your program, Clients are requested to submit any information requested by The Coach relating to assignments at least 24 hours before the coaching session. This will allow both the Client and Coach prepare for the session. The Coach may provide feedback on completed assignments. The Client may contact The Coach by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. how a Client reschedules a coaching session or make a payment).
Rescheduling Sessions
If a Client needs to reschedule a coaching session, they should provide at least 24 hours’ notice. In exceptional circumstances the Coach may need to reschedule a coaching session. In those instances she will also give the Client 24 hours’ notice where practical.
Coach/Client Privilege
Confidentiality Personal information or business information supplied by Clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the Client’s prior permission, saved where required by law or where action might be necessary to prevent harm to the Client or someone else.
Early Termination
In exceptional circumstances, such as inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such a circumstance the Client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided (depending on your program).
Responsibilities
The Coach will seek to enable the Client to improve his/her self-esteem, quality of life, and to achieve the desired outcome(s). Remarkable results can be achieved where Clients follow a clear plan in a committed way. However, the Client has sole responsibility for taking important decisions in their life or business. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in quality of esteem, life, business or to achieve their desired outcomes or goals.
Depending on your program, when a Client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within the agreed amount of time (3 or 6 months) or their payment for services is forfeited.
Variation of Terms and Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email. In other cases, the Coach may change any of these terms or conditions including the Fee by giving the Client two weeks’ notice in writing by e-mail of the change(s). If following receipt of such notification of change, the Client no longer wishes to proceed with further coaching sessions, s/he may withdraw from the service immediately by giving notice in writing by email. The Coach will determine if the Client is entitled to a refund and if so, how much. Such notice will be effective on receipt by the Coach.
Governing Law
This contract is governed by the law of New Jersey whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback
Feedback about the service is welcomed and can be given during a coaching session or by writing to levelupmylifecoaching@gmail.com.